Anonymous
map-marker Delhi, Delhi

Fedup

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I am having Ford Ecosport Titenium Plus 2017 Model. Since one and half year the fuel indicator is not giving the reading properly. Ist time in 2022 my car has stopped in traffic and was not getting started. I have contacted Ford Service center, and they have told me to bring your car at service center. Somehow, I have called the crane and send my car to them. After several checks they have told me that the battery is weak whereas it was 2 and half year old, but I have changed as per their advice after one hour they are saying the fuel is in empty condition whereas the fuel meter (DTE) was showing 65 km. Now it has started frequently that DTE is showing 120 KMS, but fuel gets empty. Even sometimes DTE is 180 but car stopped. Since then, Ford has experimented so many things. They have changed Gauge twice. Finally, they have changed cluster meter also, but today again the issue has occurred. DTE is 135, but fuel get empty. In these scenario I have expended more than 23K rupees, but problem is as it is. I don't have an issue with the money what I have expended, but the bigger problem is Ford is not able to diagnose the root cause, and they are showing their inability to fix this. Now I want all my money back which they have charged unnecessarily and after that I will do whatever I wish to do with my car.
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DHANASEKAR P Zuf

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Verified Reviewer
| map-marker Chengalpattu, Tamil Nadu

TN18T1890 REPAIR DELAY

Ford India - TN18T1890 REPAIR DELAY
I gave my Ford Ecosport to Dhruvan Ford on 12 Dec 2023 after the Chennai Flood due to Michaung. It's been 5.5 months, and I've seen no update regarding the completion of repairs. The last I heard from the service center was that they ordered a wiring harness, and they haven't received it from Ford yet. Please address this concern ASAP as I have been waiting patiently for more than 5.5 months now and I am afraid my car may sustain further damage by just lying there without any work done for so long. My contact number is 950005****.
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Cons:
  • No spare parts support after india sales ecit

Preferred solution: Service completion

Dayanandan D

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Average Service

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I am owning a Ford Ecosport Titanium Diesel vehicle purchased at Sarvesh Ford, Vellore in 2017 (Vehicle No TN23 CE4863). I bought it for an huge amount of Rs 11,00,000/- as a pride owner of Ford Car. Earlier i was ownining Ford Fiesta. After my purchase of Ecosport I pestered my brothers and friends to by ford vehicle. They bought Ford Figo and Freestyle. So myself, brothers and friends are owning four Ford vehicles. We are big fan of Ford cars and in spite of Ford closing manufacturing Unit at Chennai, we have not sold the cars. All our Ford Vehicles are doing good at par with my expectations except service point of view. It was noted during first year of my vehicle purchase, the digital clock of my vehicle is getting slower i.e minutes gets slower within few days after setting the time. I complained it during my first service they reset the time and returned the vehicle. It happened for several yearly services i.e i complain the defect and service people will do something and the defect will appear after 2-3 weeks of service. Service people are not able to ascertain the reason for the defect. I work for Ministry of Defence and i bought my car from my hard earned money. I feel cheated by purchasing a defective car / service not done properly. I feel cheated and am loosing trust on Ford Service. Kindly, consider my problem and please look into the root cause for defect and repair / replace the digital clock free of cost as the defect observed during the warranty period . Expecting an early and favorable response from Ford. Thanking you D.DAYANAND
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Preferred solution: Full refund

Dayanandan D

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Verified Reviewer
| map-marker Delhi, Delhi

Average Service

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I am owning a Ford Ecosport Titanium Diesel vehicle purchased at Sarvesh Ford, Vellore in 2017. I bought it for an huge amount of Rs 11,00,000/- as a pride owner of Ford Car. Earlier i was ownining Ford Fiesta. After my purchase of Ecosport I pestered my brothers and friends to by ford vehicle. They bought Ford Figo and Freestyle. So myself, brothers and friends are owning four Ford vehicles. We are big fan of Ford cars and in spite of Ford closing manufacturing Unit at Chennai, we have not sold the cars. All our Ford Vehicles are doing good at par with my expectations except service point of view. It was noted during first year of my vehicle purchase, the digital clock of my vehicle is getting slower i.e minutes gets slower within few days after setting the time. I complained it during my first service they reset the time and returned the vehicle. It happened for several yearly services i.e i complain the defect and service people will do something and the defect will appear after 2-3 weeks of service. Service people are not able to ascertain the reason for the defect. I work for Ministry of Defence and i bought my car from my hard earned money. I feel cheated by purchasing a defective car / service not done properly. I feel cheated and am loosing trust on Ford Service. Kindly, consider my problem and please look into the root cause for defect and repair / replace the digital clock free of cost as the defect observed during the warranty period . Expecting an early and favorable response from Ford. Thanking you D.DAYANAND
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LAXMINARAYAN B Xgb

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Verified Reviewer
| map-marker Kolkata, West Bengal

No any satisfy responce

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I had filed a complaint yesterday but did not get any response that I still have an urgent requirement for the vehicle.WB18R5010. KANKAI FORD SERVICE CENTRE
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Loss:
$300
Pros:
  • Per day

Preferred solution: Deliver product or service ordered

User's recommendation: DELIVERD THE MY VEHICLE

Prathap S Ybc

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Verified Buyer

Request guarantee period and free replacement

Ford India - Request guarantee period and free replacement
Enquiry regarding the new battery purchased and replaced in my ford figo Aspire car with reg.no TN74AS0415. Date of purchase was 13th feb.2023. Since yeserday (5th april 2024) the battery went out of order. I would like to know the warranty period
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Loss:
$500

Preferred solution: Free replacement with a new battery

Yogita Y Avm

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Verified Reviewer
| map-marker Mumbai, Maharashtra

Bad service

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Ford's service is very bad. My car is in the service center since February 24.1 have not got the car back yet. Even after calling the service center, I do not get any response. Ford's service. The service center people do not talk to the customers properly.
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LAXMINARAYAN B Xgb

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Verified Reviewer

Had called for delivery today, when I went to take delivery the vehicle is not starting.

This company is a useless company which has no use here in India, it has no rules to work, this company is just there to harass the customers.This company neither has any available parts nor do they have any perfect mechanic who can do the proper work.I have made a big mistake by buying a vehicle from this company. This company should be banned in India.
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Loss:
$19742
Pros:
  • This is a very useless report
Cons:
  • This is a very useless report

Preferred solution: Full refund

User's recommendation: NO ANY VEHICLE PURCHASE IN FUTURE

Dinesh J Jfj

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Verified Buyer
|

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Verified Reviewer

Ford eco sport catch the fire at howrah bridge on 13th feb 2024

Ford India - Ford eco sport catch the fire at howrah bridge on 13th feb 2024
My car eco sport catch the fire at howrah bridge (west Bengal) on 13th February 2024 Vehicle no. WB12AZ1090 Dinesh Jaiswal 900797****
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Loss:
$5000

Preferred solution: Full refund

Anonymous
map-marker St Johns, Parish Of Saint John

Lost of key

I want to buy smart keys Ford Ecosport 2014 15K601D This car was make in India and I bought in Japan I live in Antigua and Barbuda
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Tarun K Olu

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HR 51Bx2183

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Good day , This is to raise concern regarding very poor services offered by Pahwa ford , Faridabad,Haryana. My car went for regular service and despite mentioning problems to adviser Amit Mishra and manger Mr honey Nagpal, the problem still persist and they charged huge bill for same and did nothing. And now when I am calling mangers they are not responding to my calls. Kindly look into this issue or else I will raise complaint to higher authorities. Thanks Tarun 959985****
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Preferred solution: Deliver product or service ordered

Nitesh S Wjq

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Verified Reviewer
| map-marker Kolhapur, Maharashtra

Since 2 months company is unable to repair the car after all false commitment

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Ford India - Since 2 months company is unable to repair the car after all false commitment
My car had a sudden breakdown after 80k kms . I never had any complaints before this alway maintained it at service centre with all precautions. Now all of a sudden had a break down while on a trip with family . Now the service center says there is a manufacturing fault and that the tourque convertor bolts has come out due to which some parts have broken . First they agreed to vavour off 75 percent bill but now everyday they r coming up with some problem and keep on increasing the bill and now they say cannot vavour anything . It's been more than month now my car is lying at unique Ford kolhapur . Need a serious answer and immediate repair of the car. Worst service and answer from everyone coming daily .
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Pros:
  • No service n honest answer
Cons:
  • Worst excuses for service

Preferred solution: Full refund

SIVAKUMAR N Hgw

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Verified Reviewer

Car not starting indicating exclamation mark

Original review Dec 06, 2023
Worst experience. No one turned up. Never ask for any feedback. why the *** you keep Road Assistance ? I suffered a lot. Nothing to elaborate. I own 2 Ford Cars. I am a staunch supporter of Ford. IKON- TN 58 V 5425 ECO SPORT- TN 58 BA 5334 Now I regret for my decission.
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Loss:
$6000

Preferred solution: Full refund

User's recommendation: Worst experience. No one turned up. Never ask for any feedback.

Govinda G Ylb

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Verified Reviewer
| map-marker Kathmandu, Bagmati Province

To learn how to fix my vehicle problem at affordable cost

Radio in my vehicle (EcoSports, Super Deluxe, Diesel, manufactured in 2013, with engine no. DD86060, chassis no. MAJAXXMRKADD86060) began not functioning well for the last about 10 days, particularly tuning in a station including unclear sound. Subsequently, when I pushed the CD player bottom, it did not play but gave message "CD player dysfunction". Then I took the vehicles to the Chabahil Ford Service Center in Kathmandu. A mechanics checked (and also said that he shared the problem with an expert in India Customer Service) and said that the "Audio Control Module (ACM)" in the vehicle is dysfunctional and needs replacement (maintenance is not possible), which will cost NPR80,000. Since this very high cost, I want to request to know and get advise if the problem can be fixed through maintenance of existing ACM or is there a possibility of replacing ACM at affordable cost?
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SOMESH V Juw

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Verified Reviewer
| map-marker Amsterdam, North Holland

Complaint unresolved (ECOSPORT BATTERY)

Sir, My Ford EcoSport has battery issue. Service centre asks to call RSA and RSA says they will tow it to service centre. Kindly advise what exactly has to be done to resolve my battery issue as it is still in warranty period. Regards WB06U6837 Somesh VermaBrindavan Garden, B-4, 8th Floor Flat - 3 98 Christopher Road Kolkata (WEST BENGAL) PIN : 700046 TOPSIA
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Payel M Njl

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Verified Reviewer

After servicing my car is not starting

I gave the car for servicing ,they checked and confirmed my engine is okay but after receiving the car its not starting
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